Energy S Food (EURL), an Algerian company, operates the brand BARA and its automated messaging services on Facebook, Instagram, and WhatsApp. This policy describes how we collect, use, and protect your personal information.
Information We Collect
- Profile information — name, username, profile picture (provided by Meta)
- Order information — full name, phone number, delivery address, products ordered, quantities
- Messages — content of your conversations with our commercial assistant
- Technical identifiers — Meta account ID, platform used, detected language
- Optional — email address, WhatsApp number (if voluntarily provided)
How We Use Your Information
- Process orders — prepare, ship, and track your delivery
- Contact you — confirm orders and provide delivery updates
- Improve service — analyze interactions to enhance response quality
- Customer management — order tracking, complaints, and refunds
- Abuse detection — filter inappropriate content on our public pages
We never use your data for third-party advertising.
Information Sharing
Your data may only be shared with:
- DHD Livraison Express — name, phone, and address for delivery
- Meta Platforms — as part of using their messaging APIs
- Anthropic (Claude AI) — messages processed to generate responses; no data stored beyond immediate processing
We never sell, rent, or share your personal data with third parties for commercial purposes.
Storage & Security
- Data stored on secure servers with enhanced authentication
- Access limited to authorized BARA team members only
- Sensitive credentials protected by encryption
- Data retained for the duration of the business relationship
Your Rights
You have the right to:
- Access your personal data
- Rectify incorrect information
- Delete your data (right to be forgotten)
- Object to the processing of your data
To exercise these rights, contact us below.
Cookies & Tracking
Our messaging service does not use cookies. All interactions take place exclusively through Meta platforms (Facebook, Instagram, WhatsApp).
Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date.